Shoppers return more than three times as many products bought online (30%) as they do items bought in store (8.8%), according to research by conversion specialists Invesp. For ecommerce companies, this means that the returns process is a critical[…]

Ecommerce is booming and showing no signs of slowing down. But while products are selling online at an increasingly fast rate, a disproportionately larger number of ecommerce orders are coming back to retailers as returns.