PROBLEMS

Shoppers return more than three times as many products bought online (30%) as they do items bought in store (8.8%), according to research by conversion specialists Invesp. For ecommerce companies, this means that the returns process is a critical[…]

Does it make sense for you to outsource fulfillment? For Part One on whether you should outsource your order fulfillment (click here)

Outsourcing your order fulfillment can free up time and resources to propel business growth. Here’s how to determine if it’s the right choice for your company — now.

Ecommerce shopping has permanently changed consumer buying habits. With that shift, huge online retail competitors (like Amazon) have introduced faster delivery and free shipping in an attempt to create better customer experiences and grow their own[…]

If you are an e-commerce retailer trying to grow a loyal customer base, you’ve invested time and resources into developing a unique product offering, an easy-to-use website, and a thoughtful marketing strategy. These are all done in the hopes of[…]

Amazon has long been the front runner in ecommerce, and for several years it has been eyeing the logistics and transportation industry as well. Amazon has been moving away from its reliance on the major carriers by giving some of its business to[…]

There’s a lot going on for shipping giant FedEx. The company’s been in the news a lot lately, and not for anything all that positive. Its public “break-up” with Amazon and a recent poor earnings call brought to light many issues the carrier is[…]

Online shoppers have sky-high expectations for every purchase they make these days. This has made creating a flawless customer experience the necessary goal for most online retailers, and that includes shipping. These expectations are largely the[…]

Ecommerce is booming and showing no signs of slowing down. But while products are selling online at an increasingly fast rate, a disproportionately larger number of ecommerce orders are coming back to retailers as returns.